Shipping Policy

At AutoPartsDistrict, we are committed to getting your order to you quickly and safely. We work with trusted shipping partners to ensure your parts arrive on time and in perfect condition.

Please review this policy to understand our shipping process, estimated delivery times, and what to do if something goes wrong.

All orders are processed within 1–3 business days after payment is confirmed. You will receive an email notification once your order has been dispatched.

• Orders placed Monday through Friday before the cut-off time are typically processed the same or next business day.
• Orders placed on weekends or public holidays will begin processing on the next business day.
• During periods of high demand (sales events, holidays), processing may take up to 3–5 business days.

Once your order has been dispatched, estimated delivery times are as follows:

• Standard Shipping: 3–7 business days depending on your location.
• Remote or rural areas may experience longer delivery windows of up to 10 business days.
• International orders may take 7–21 business days, subject to customs processing.

Shipping costs are calculated based on your delivery location, the weight of your order, and the shipping method selected at checkout.

• Shipping rates are displayed at checkout before you complete your purchase.
• We may offer free shipping promotions on qualifying orders check our website for current offers.
• Additional fees may apply for oversized or heavy items such as large assemblies or engine parts.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.

• Tracking information may take 24–48 hours to update after your order is dispatched.
• If you have not received a tracking email within 5 business days of placing your order, please contact our support team.
• You can also track your order by logging into your account on our website.

We currently ship to a wide range of destinations to serve as many customers as possible.

• We ship nationwide to all major cities and regions.
• International shipping is available to select countries. Availability and rates are shown at checkout.
• Some products may have shipping restrictions due to size, weight, or local regulations. These will be clearly noted on the product page.

While we do everything possible to meet delivery estimates, certain circumstances are outside of our control and may cause delays:

• High-demand periods such as sale events, holidays, or promotions may extend processing times.
• Customs clearance for international orders can add several business days to delivery.
• Courier disruptions due to weather, strikes, or logistical issues may affect transit times.
• Incorrect or incomplete addresses provided by the customer may cause shipments to be held or returned.

It is the customer's responsibility to provide a complete and accurate delivery address at the time of checkout.

• AutoPartsDistrict is not responsible for orders delivered to an incorrect address provided by the customer.
• If you notice an error in your address, contact us immediately after placing your order. We can only make changes before the order is dispatched.
• Orders returned to us due to an incorrect address may be re-shipped at the customer's expense.

Once an order is marked as delivered by the courier, AutoPartsDistrict is no longer responsible for the package.

• If your tracking shows delivered but you have not received your package, check with neighbours or look for a delivery notice from the courier.
• Contact the courier directly to file a claim for a lost or stolen package.
• If the courier confirms the package is lost in transit (not yet delivered), please contact our support team and we will work with you to find a resolution.

We take great care in packaging all orders. However, if your item arrives damaged, please follow these steps immediately:

• Report the damage to us within 48 hours of delivery claims after this window may not be eligible for resolution.
• Provide clear photographs of the damaged item, the outer packaging, and the shipping label.
• Email our support team with your order number and the photos so we can process your claim promptly.

Have a question about your shipment? Our support team is ready to help. Reach out through any of the channels below and we'll get back to you as soon as possible.